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Quentrival Refund Policy
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Understanding Our Refund Policy
At Quentrival, we strive to ensure that our customers are completely satisfied with their purchases. Our refund policy is designed to provide peace of mind and transparency. Refunds are granted under specific conditions, including receiving a defective product, incorrect item delivery, or if the product does not match the description provided at the time of purchase. To qualify for a refund, customers must submit a request within 30 days of receiving their order, and the item must be returned in its original condition. We are committed to processing refunds promptly to ensure a seamless experience for our valued customers.
How to Request a Refund
Step 1: Initiate Your Request
Begin by logging into your Quentrival account and navigating to the ‘Order History’ section. Select the order you wish to return and click on ‘Request a Refund.’
Step 2: Provide Details
Fill out the refund request form with the necessary details, including the reason for the refund and any supporting documentation or photos.
Step 3: Return the Item
Once your request is approved, follow the instructions provided to return the item to our designated address. Ensure the item is securely packaged.
Refund Policy FAQs
Find answers to the most common questions about our refund policy to ensure a smooth experience.
What is the time frame for requesting a refund?
You can request a refund within 30 days of your purchase date. Please ensure that the product is in its original condition.
How do I initiate a refund request?
To start a refund request, please contact our support team via email or phone with your order details.
Are there any items that are non-refundable?
Yes, certain items such as digital downloads and personalized products are non-refundable. Please check the product page for specific details.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item.
Will I receive a full refund?
Full refunds are issued for items returned in their original condition. Shipping fees are non-refundable.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible for items of equal or lesser value. Please contact our support team to arrange an exchange.
What should I do if my refund is delayed?
If your refund is delayed, please contact our customer service team for assistance. We are here to help resolve any issues promptly.
Do I need a receipt to request a refund?
Yes, a receipt or proof of purchase is required to process a refund request. Please keep your receipt safe.
Can I get a refund for a gift?
Refunds for gifts are issued as store credit to the original purchaser. Please contact us for more details.